The short version first.

The long version says the same thing in more words. Both are below — nothing is hidden in the second half.

Last updated: July 25, 2026 · TapMint is operated by Cosolo, Montréal, Québec, Canada

Who you're dealing with

TapMint is operated by Cosolo, based in Montréal, Québec, Canada. Reach a human at contact@tapmint.com. Using the site, the free preview, the ordering flow or the agent interface means you accept these terms.

How an order actually happens

• A preview is not an order, and a quote is not a contract. Placing an order is an offer to buy.
• The order exists once we confirm it by email or in the app with a reference number. Until then we can decline it, and we sometimes do — see what we won't print.
• Prices shown include the piece and, where stated, shipping. Taxes and any customs duties are extra unless the checkout says otherwise, and the currency is the one shown at checkout.
• If a price or a spec on the site is plainly wrong — a decimal in the wrong place — we'll tell you before producing anything and you can walk away with a full refund.

Made to order, so cancellation has a clock

Every piece is manufactured for you after you order it. Nothing sits on a shelf.

• Cancel free before production starts. We'll tell you in the order confirmation roughly when that is; ask us and we'll check.
• Once production has started, the order can't be cancelled and isn't returnable simply because you changed your mind. That's what "custom-made" means everywhere in this industry.
• Consumer withdrawal rights that apply to made-to-measure goods are set out under If you're a consumer. Those win over this section.

What you upload, and what you're promising us

When you send us a logo, an image, a phrase or a 3D file, you promise that you own it or you have permission to use it this way, and that printing it doesn't infringe anyone's trademark, copyright or personality rights.

• You give us a licence to use your file for one purpose: making, previewing, packing and shipping what you ordered — plus keeping a copy so you can reorder. Nothing else.
• We don't sell your files, and we don't put your design in the public catalogue unless you ask us to.
• If someone claims a piece we made for you infringes their rights, you cover our reasonable costs of dealing with it. This doesn't apply to consumers.
• Where you use our generator, the 3D model it produces from your input is yours to use for the pieces you order from us. We keep the tooling, the generator and the recipes behind it.

What we won't print

We screen every input, automatically and sometimes by eye. We can refuse any order, at our discretion, without giving a reason — and we refund it in full when we do.

• Trademarked names, logos or characters you don't own.
• Weapons, weapon parts, or anything designed to injure.
• Content that's illegal, hateful, sexual, or that identifies a person without their consent.
• Anything subject to export control we can't lawfully ship.

How it will look

These are physical objects made by machines from melted plastic. Honest expectations:

• Minor variation in colour, finish, surface texture, size and weight is normal and isn't a defect. Screens and photos don't match plastic exactly.
• Layer lines, small support marks and slight seam visibility are part of the process at this price.
• Fine detail below the resolution of the process may be softened or dropped. Our preview shows you the shape, not a photograph of your piece.
• Where a dimension matters to you, tell us before you order and we'll say plainly whether we can hold it.

Getting it to you

• Delivery dates are estimates, not promises. We choose the carrier unless we've agreed otherwise.
• Risk passes to you on delivery. Title stays with us until the order is paid in full.
• Import duties and local taxes on cross-border shipments are yours.
• If the address you gave is wrong and the parcel comes back, we'll reship at cost.

When it arrives wrong

This is the promise on the front of the page, in operational terms.

• Tell us within 14 days of delivery and send a photo. A piece that's broken, misprinted, or not what you ordered is remade free or refunded — your choice.
• After 14 days we'll still look at it, but the order is treated as accepted.
• We may ask you to return the piece before a remake ships; if we do, we pay the return shipping.
• Refunds go back to the original payment method, normally within 5 business days and never later than 15 days after we accept the claim.
• Our public quality report card counts these — including the ones that went wrong. That's the point of it.

Your scan page

Pieces come with a page people reach by tapping or scanning.

• You own what you put on it. You're responsible for it being lawful and accurate.
• We host it for as long as we run the service and aim to keep it up, but we don't offer a contractual uptime guarantee.
• You can export your page content and your scan numbers at any time.
• We can take down a page that breaks the rules above, and we'll tell you why.
• If we ever retire the service, we'll give at least 90 days' notice and a way to take your data and redirect your codes.

Makers and credits

• Maker credits buy production capacity. They don't expire for 12 months and they're not cash — no refunds on unused credits except where the law says otherwise.
• If you list a design, you keep it, and you give us permission to show, quote and manufacture it while it's listed.
• Payouts are made on the schedule shown in your dashboard, net of returns and refunds.

Partner codes

Referral and partner codes are for real referrals. Self-referral, bidding on our brand terms, spam, or codes spread through channels the recipient didn't ask for get the code cancelled and unpaid commission voided.

If an AI agent orders for you

TapMint can be driven by software — by an assistant, or by a program acting on your behalf. This part is new for everyone, so it's written down:

• Orders placed with your key or from your connected account bind you, whether a person or an agent pressed the button.
• Keep your keys secret. Tell us fast if one leaks and we'll rotate it and look at anything ordered in the gap.
• The same screening applies to agent orders, and the same right to refuse.
• Sandbox mode exists so agents can be tested without producing anything. Use it.

Privacy

What we collect and why is in the privacy policy, which is part of these terms. Card details are handled by our payment processor; we never see them.

Liability

Except for what we promise under When it arrives wrong, the service is provided "as is." To the extent the law allows, our total liability for any claim is capped at what you paid for the order the claim relates to, and we're not liable for indirect or consequential loss — lost sales, lost time, lost data.

Limits we don't claim, because Québec law doesn't allow them: nothing here excludes or limits our liability for bodily or moral injury, or for intentional or gross fault (art. 1474 of the Civil Code of Québec).

Events outside our control — supplier and printer failures, shipping disruption, natural disasters, strikes, war — suspend our obligations for as long as they last. If we can't produce your order, we refund it.

If you're a consumer

Consumer law wins over anything here that conflicts with it. For consumers in Québec that means, among other things:

• The legal warranty under the Consumer Protection Act applies and can't be excluded, whatever the "as is" wording above says. Your piece must be fit for its purpose and last a reasonable time.
• No forced arbitration and no class-action waiver. Section 11.1 of the Consumer Protection Act prohibits them, so we don't use them — against consumers or anyone else.
• A consumer domiciled in Québec can always bring an action before a Québec court (art. 3149 of the Civil Code of Québec).
• If we haven't shipped within 30 days of the date we gave you, you can cancel and be refunded. If we owe you a refund and don't pay it within 15 days, you may ask your card issuer for a chargeback.
• Before you pay, we show you who we are, what you're buying, the itemized price, the currency, the taxes, the shipping cost and this cancellation policy. If we didn't, you can cancel within 7 days of receiving the contract.

Consumers outside Québec keep whatever mandatory protections their own home law gives them.

Changes

We may update these terms. The version in force for your order is the one published when you ordered — later changes don't apply backwards. For accounts and scan pages, material changes are emailed at least 30 days ahead.

Governing law, and where disputes go

These terms are governed by the laws in force in the Province of Québec and the federal laws of Canada that apply there. Any dispute goes to the courts of the judicial district of Montréal, Québec, and both of us agree to that forum — except where mandatory consumer law gives a consumer the right to sue somewhere else, which we don't contest.

Before filing anything, email contact@tapmint.com and give us 30 days to fix it. Most things end there.

Language

Une version française de ces conditions est disponible au /terms.fr et fait foi pour les clients du Québec. A French version of these terms is available and governs for customers in Québec.

The rest

• If one clause fails, the rest stands, and the failed clause is read down to what the law allows.
• We use manufacturing partners for some orders. We stay responsible to you for the result.
• You can't transfer your account without our consent; we can transfer these terms if the business is sold, and we'll tell you.
• Notices go to the email on your order or account, and to contact@tapmint.com for us.
• These terms, the privacy policy and the pricing page are the whole deal and replace anything said earlier.

Questions about the long version? Ask — a human answers.